Cancellation, Return & Refund Policy

As Linoli Cove (Pvt) Ltd provides boutique accommodation and prepared dining services rather than dispatching tangible manufactured goods, this policy governs reservation cancellations, service returns, and monetary refunds under the laws of the Democratic Socialist Republic of Sri Lanka, including the Consumer Affairs Authority Act No. 9 of 2003 and the Electronic Transactions Act No. 19 of 2006.

1. Suite Reservation Cancellations & Refunds

• Full Refund (7+ Days Prior): Cancellations received 7 full days or more prior to the scheduled check-in date (14:00 local time) are eligible for a 100% refund of the room fee paid.
• Partial Refund (48 Hours to 7 Days Prior): Cancellations received between 7 days and 48 hours before check-in will receive a 50% refund, or the option to retain 100% of the value as an open stay voucher valid for 12 months.
• Non-Refundable (Within 48 Hours & No-Shows): Due to the intimate 4-suite capacity of our property, cancellations requested under 48 hours before check-in or guest no-shows are strictly non-refundable.

2. Rooftop Kitchen & Dining Orders

• Prepared food and beverage items ordered for on-site consumption, room service, or takeaway cannot be returned once prepared.
• If a prepared meal is served defective, spoiled, or noticeably incorrect compared to your order, please notify staff immediately for a prompt replacement or refund of that specific dish.

3. Refund Processing via PayHere Payment Gateway

• All approved refunds for online payments are credited directly back to the original Visa, MasterCard, or payment source processed via PayHere.
• Instant refunds initiated on the same transaction day are processed as payment voids. Delayed refunds are processed within 5 to 10 banking business days, subject to the issuing bank's clearance cycles.
• Cash refunds will not be issued for card or online transactions.

4. Force Majeure & Severe Ocean Weather

If severe meteorological conditions or official government coastal advisories prevent arrival or safe occupancy, Linoli Cove will provide complimentary date changes within the same season without penalty.

5. Contact for Cancellation Inquiries

To request a booking modification or refund, please quote your booking ID and contact us:
Email: [email protected]
Phone / WhatsApp: +94 77 642 2427
Address: Matara Coastal Road, Midigama, Ahangama 80650, Sri Lanka